We have compiled a list of questions and answers that we get asked repeatedly by new clients and prospects. If you still have a question after visiting this section contact us and we will get back to you with an answer within 48 hours.

I don’t bill hourly, so this probably isn’t for me, right?
We can bill any way you need us to. We can set up each individual matter for each client to bill hourly, flat fee, on contingency, interim bases, costs only, min/max etc….  Essentially, anyway you can think of to bill a client we feel very confident that we can meet your needs.

If I only do court appointments, can you still do my billing?
We can bill state and federal court appointments as well as ADC cases according to the billing requirements of the agency processing the bill.  We are very familiar with the rate and cost schedules.

Am I too small for a billing service?
We bill for sole practitioners and proprietors of all sizes.  You need to ask yourself two questions: “Am I spending billable hours on my statements when I could be billing a client,” and “Am I spending time outside of work (evenings, weekends etc…) doing my billing when I could be enjoying my family, hobbies or other activities that are not work related?” If you answered yes to either of these questions, then you should investigate this solution further. It is well worth the time it will save you both in and out of the office.

Is our firm too big for a billing service?
While this could be the case for some firms, we always encourage you to look at the outsourcing model. One of the biggest advantages of sending the billing out is you can control your costs. You don’t have to pay employee overhead such as healthcare, unemployment, social security, retirement and other benefits to BillingLogic. You also don’t want to pay a staff member to run the billing when they could be billing a client and we see this happen frequently as firms and companies grow rapidly.

Outsourcing can limit your costs on office equipment like high-speed industrial printers, software, computers, paper and office space. Essentially, you are only paying us for the time and materials it takes to run your billing. 

Finally, consider that by sending your billing to us, you gain a champion for the monthly billing.  Instead of nobody in the office really owning the billing process, you now have an entire company dedicated to getting your bills out in a timely manner every single month.

How do I get my billing materials to you?
Depending on the medium and your location, you can have us pick it up via courier, mail it to us, ship it via Fed Ex or UPS or send it electronically.  We can schedule these services for you or you can manage them yourself.
How do I get my billing materials back?
At the end of your billing cycle, we will send your monthly reports and your statement copies in pdf format via email.  If you would like your paper materials back or your draft bills back we can mail them to you for a small fee plus postage.

How do I receive payments?
All payments made by your clients will come directly to you. When we send out your statements, we include a return envelope with your name and address printed on the front.  Further, the bills are sent in windowed envelopes with your name and address on the front.  In short, your clients never know the bills are coming from us and we never touch your money.

Do you handle billing issues and disputes with my clients?
No, we provide you with copies of the statements each month so that you see exactly what the client sees and you or your staff can deal with them individually. We never have any contact with your clients.

Is your software compatible with any other billing software?
Yes, we do have some compatibility with other billing and timekeeping software.  Please contact us for specific details.

Shouldn’t my billing and bookkeeping be handled out of the same system or software?
We don’t think so. There is no reason to tie your billing and books together, and in fact we have yet to find a piece of affordable software that can do both functions very well. We provide you with the reports that you need to keep your books up to date each month and really it is just four or five figures including, costs incurred, fees billed, cost payments received, fee payments received and trust transfers. With these figures, you should be able to keep your books and billing in synch each and every month.
 
Consider also that having this information in two places provides a means of checks and balances. If you have a discrepancy between the billing and the books, you know that you may have an error recorded and you can easily identify it before it gets buried under months and months of data.

Lastly, having your billing and books separate keeps you from having a single point of failure for this critical data. We maintain your billing data in triplicate: two working copies and a month-by-month back up.  The data is maintained at our office so if you were to have a computer failure, theft or some other catastrophe, we could provide the billing data to help you reconstruct the income and client cost side of your books.  We back up our data to a secure, cloud-based backup service in case we have any failures in our office.